Some of our frequently asked questions . . .

HOW LONG AFTER PLACING AN ORDER ONLINE WILL I RECEIVE MY GOODS?

Our standard delivery service is based on receiving your order within 7 days. Our aim is to despatch all orders within 5 working days (although most orders are despatched within 3 working days), with delivery based on Royal Mail 2nd Class or 48 Hour courier service from the point of despatch. When placing an order please take this into consideration, and order at least 7 days before you require the items, particularly if goods are required by a specific date (i.e. presentation evening or event).

WHAT ADDITIONAL FEE WILL BE CHARGED TO COVER THE POSTAGE COSTS?

The postage charges are based on the value of the order placed.

WHAT HAPPENS IF I NEED AN ITEM URGENTLY AND AM UNABLE TO WAIT FOR THE STANDARD DELIVERY TIMESCALES?

An express service is available at an extra charge of £10 (in addition to standard postage fees) and this is based on receiving your order within 2 working days.

Orders received before 12noon on a working day will be dispatched within 24 hours on a next working day courier service (except Northern Ireland & Scottish Highlands/Islands which is a 2-day courier service). Therefore if you place your order by 12noon on a Monday, we will deliver your order by Wednesday or if you place your order by 12noon on Wednesday you will receive your order by Friday. Orders placed after 12noon are regarded as being received by us on the next working day (Monday-Friday).

Express orders will always be prioritised over Standard delivery orders, and tracking details will be sent you once the order has been dispatched by email so you can track your order.

WHAT HAPPENS IF I ORDER AN ITEM THAT IS OUT OF STOCK?

It is not possible to place an order for items which are out of stock. You can register your email address to be notified when an item comes back into stock, to do this go to the item that is out of stock and input your email address.

WHAT HAPPENS IF I WANT TO RETURN AN ITEM I HAVE ORDERED?

BB Supplies can accept returns for item(s) where a returns request has been processed within 30 days of delivery and where item(s) are in a re-saleable condition. The returns process should also be used if an item(s) are damaged/faulty on delivery or an incorrect item(s) has been received.

To request authorisation for a return please complete our Returns Request Form (please note returns cannot be processed by phone or email). Item(s) should NOT be returned to our warehouse or offices unless a returns authorisation has been created by a member of our team.

WILL ITEMS SUPPLIED ALWAYS BE IDENTICAL TO THE IMAGE DISPLAYED ON THE ONLINE SHOP?

Pictures and descriptions of the items on sale are available to view on the online shop. Occasionally the colour/style may differ slightly due to changes in the products made by the manufacturer.

WHAT HAPPENS IF I AM NOT SATISFIED WITH THE QUALITY OF AN ITEM OR IN THE SERVICE RECEIVED FROM BB SUPPLIES?

In the first instance any concerns should be raised with BB Supplies.

Telephone 0333 320 8078 or in writing to BB Supplies, BB Headquarters, Felden Lodge, Hemel Hempstead, Herts HP3 0BL.

Please do not return items to BB Headquarters unless instructed by BB Supplies.