Some of our frequently asked questions . . .
HOW LONG AFTER PLACING AN ORDER ONLINE WILL I RECEIVE MY GOODS?
Standard turnaround from order to despatch is 3 – 5 working days, although during busy periods it may be longer. When placing an order please take this into consideration, particularly if goods are required by a specific date for a presentation evening or event. Please note no orders are despatched between 5pm Friday and 9am Monday morning or on Bank Holidays.
WHAT ADDITIONAL FEE WILL BE CHARGED TO COVER THE POSTAGE COSTS?
The postage charges are based on the value of the order placed.
- Orders up to £7.50 – add £2.50
- Orders over £7.50 and under £50.00 – add £5.00
- Orders over £50.00 and under £350.00 – add £6.50
- Orders over £350.00 – FREE
WHAT HAPPENS IF I NEED AN ITEM URGENTLY AND AM UNABLE TO WAIT FOR THE STANDARD DELIVERY TIMESCALES?
PLEASE NOTE EXPRESS DELIVERY IS CURRENTLY UNAVAILABLE An Express service is available (subject to items being in stock) at an extra charge of £10 (in addition to standard postage fees).
Orders received before 12noon on a working day will be dispatched the same day on next working day service (except Northern Ireland & Scottish Highlands/Islands 2-day service). Orders received after 12noon will be dispatched on the next working day on a next working day service (except Northern Ireland & Scottish Highlands/Islands 2-day service) and will be prioritised over Standard delivery orders.
Please note: These timescales are reliant on the courier company meeting its obligation to deliver the next day.
WHAT HAPPENS IF I ORDER AN ITEM THAT IS OUT OF STOCK?
It is no longer possible to place an order for items which are out of stock. We aim to include information on the product page advising when a product is unavailable and when it is likely to be back in stock. You can register your email address to be notified when an item comes back into stock, to do this go to the item that is out of stock and input your email address.
WHAT HAPPENS IF I WANT TO RETURN AN ITEM I HAVE ORDERED?
BB Supplies can accept returns for item(s) where a returns request has been processed within 30 days of delivery and where item(s) are in a re-saleable condition. The returns process should also be used if an item(s) are damaged/faulty on delivery or an incorrect item(s) has been received.
To request authorisation for a return please complete our Returns Request Form (please note returns cannot be processed by phone or email). Item(s) should NOT be returned to our warehouse or offices unless a returns authorisation has been created by a member of our team.
WILL ITEMS SUPPLIED ALWAYS BE IDENTICAL TO THE IMAGE DISPLAYED ON THE ONLINE SHOP?
Pictures and descriptions of the items on sale are available to view on the online shop. Occasionally the colour/style may differ slightly due to changes in the products made by the manufacturer.
WHAT HAPPENS IF I AM NOT SATISFIED WITH THE QUALITY OF AN ITEM OR IN THE SERVICE RECEIVED FROM BB SUPPLIES?
In the first instance any concerns should be raised with BB Supplies.
Telephone 0333 320 8078 or in writing to BB Supplies, BB Headquarters, Felden Lodge, Hemel Hempstead, Herts HP3 0BL.
Please do not return items to BB Headquarters unless instructed by BB Supplies.