Some of our frequently asked questions . . .
Standard turnaround from order to despatch is 3 – 5 working days, although during busy periods it may be longer. When placing an order please take this into consideration, particularly if goods are required by a specific date for a presentation evening or event.
The postage charges are based on the value of the order placed.
A next working day service is available (subject to items being in stock) at an extra charge of £10 (in addition to standard postage fees).
Orders received before 12noon on a working day will be dispatched the same day on next working day service (except Northern Ireland & Scottish Highlands/Islands 2-day service). Orders received after 12noon will be dispatched on the next working day on a next working day service (except Northern Ireland & Scottish Highlands/Islands 2-day service) and will be prioritised over Standard delivery orders.
Please note: These timescales are reliant on the courier company meeting its obligation to deliver the next day.
Products that are not in stock at the time of ordering can still be ordered and will be sent to you as soon as they are in stock. Payment will be taken at the time of order but there will be no additional charge for the postage. To avoid any duplication please do not repeat order on subsequent orders, as soon as the item is in stock it will be sent to you.
Returns will be accepted, but must be received at BB Supplies within one month of ordering and must be in a re-saleable condition
Pictures and descriptions of the items on sale are available to view on the online shop. Occasionally the colour/style may differ slightly due to changes in the products made by the manufacturer.
In the first instance any concerns should be raised with BB Supplies.
Telephone 0333 320 8078 or in writing to BB Supplies, BB Headquarters, Felden Lodge, Hemel Hempstead, Herts HP3 0BL