FAQ’s

How long after placing an order online will I receive my goods?

Standard turnaround from order to despatch is 3 – 5 working days, although during busy periods it may be longer. When placing an order please take this into consideration, particularly if goods are required by a specific date for a presentation evening or event.

What additional fee will be charged to cover the postage costs?

The postage charges are based on the value of the order placed.

  • Orders up to £5.00 – add £1.50
  • Orders over £5.00 and under £50.00 – add £4.00
  • Orders over £50.00 and under £300.00 – add £6.50
  • Orders over £300.00 – FREE

What happens if I need an item urgently and am unable to wait for the standard delivery timescales?

A next working day (Monday to Friday) service is available (subject to items being in stock) at an extra charge of £10 (in addition to standard postage fees). Orders must be received by 12 noon at the latest for next day delivery.

Please note: These timescales are reliant on the courier company meeting its obligation to deliver the next working day.

What happens if I order an item that is out of stock?

Products that are not in stock at the time of ordering can still be ordered and will be sent to you as soon as they are in stock. Payment will be taken at the time of order but there will be no additional charge for the postage. To avoid any duplication please do not repeat order on subsequent orders, as soon as the item is in stock it will be sent to you.

What happens if I want to return an item I have ordered?

Returns will be accepted, but must be received at BB Supplies within one month of ordering and must be in a re-saleable condition

Will items supplied always be identical to the image displayed on the online shop?

Pictures and descriptions of the items on sale are available to view on the online shop. Occasionally the colour/style may differ slightly due to changes in the products made by the manufacturer.

What happens if I am not satisfied with the quality of an item or in the service received from BB Supplies?

In the first instance any concerns should be raised with BB Supplies.

Telephone 0333 320 8078 or in writing to BB Supplies, Garcia Estate, Canterbury Road, Worthing, West Sussex, BN13 1BW